Most paperwork in Ma'ale Adumim happens in two buildings. City Hall is at 3 Derech Kedem, and next door Kanyon Ofer Adumim (5 Derech Kedem) has the Population & Immigration Authority (Misrad HaPnim) and Bituach Leumi on its 3rd floor, plus a government self-service kiosk for address changes and sefach printouts. Most municipal departments see the public by advance appointment.
The 107 hotline runs 24 hours a day and routes any municipal request. Arnona is handled at the municipal payments centre at Kikar Yahalom. For aliyah matters, gov.il lists the Ministry of Aliyah's Jerusalem Region office (4 Mavo HaMatmid); driving-licence conversion is at the Jerusalem licensing office.